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TERMS OF SERVICE

Last Modified: 04/17/2025

Acceptance of the Terms of Use

These terms of use are entered into by and between you and SureStack, Inc. (“Company,” “we,” or “us”). The following terms and conditions (the “Terms of Use”), govern your access to and use of app.surestack.ai, including any content, functionality, and services offered on or through app.surestack.ai (the “SaaS Platform”).

Please read the Terms of Use carefully before you start to use the SaaS Platform. By using the SaaS Platform, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at www.surestack.ai/privacy incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the SaaS Platform.

This SaaS Platform is offered and available to users who are 18 years of age or older, and reside in the United States or any of its territories or possessions. By using this SaaS Platform, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the SaaS Platform.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the SaaS Platform thereafter.

Your continued use of the SaaS Platform following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this SaaS Platform so you are aware of any changes, as they are binding on you.

Accessing the SaaS Platform and Account Security

We reserve the right to withdraw or amend this SaaS Platform, and any service or material we provide on the SaaS Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the SaaS Platform is unavailable at any time or for any period. From time to time, we may restrict user access, including registered user access, to some parts of the SaaS Platform or the entire SaaS Platform.

You are responsible for both:

  • Making all arrangements necessary for you to have access to the SaaS Platform.
  • Ensuring that all persons who access the SaaS Platform through your internet connection are aware of these Terms of Use and comply with them.

To access the SaaS Platform or some of the resources it offers, you will be asked to provide certain registration details or other information. It is a condition of your use of the SaaS Platform that all the information you provide on the SaaS Platform is correct, current, and complete. You agree that all information you provide to register with this SaaS Platform or otherwise, including, but not limited to, through the use of any interactive features on the SaaS Platform, is governed by our Privacy Policy located at: www.surestack.ai/privacy-policy you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you are provided with access credentials such as aa username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this SaaS Platform or portions of it using your access credentials. You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security. Our system enforces strict inactivity timeouts, however you also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your session or other personal information.

We have the right to disable any system account, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The SaaS Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the SaaS Platform for commercial use. However, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our SaaS Platform, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.

You must not:

  • Modify copies of any materials from the SaaS Platform.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you wish to make any use of material on the SaaS Platform other than that set out in this section, please address your request to: info@surestack.ai.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the SaaS Platform in breach of the Terms of Use, your right to use the SaaS Platform will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the SaaS Platform or any content on the SaaS Platform is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the SaaS Platform not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

Trademarks

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this SaaS Platform are the trademarks of their respective owners.

Prohibited Uses

You may use the SaaS Platform only for lawful purposes and in accordance with these Terms of Use. You agree not to use the SaaS Platform:

  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or user names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the SaaS Platform, or which, as determined by us, may harm the Company or users of the SaaS Platform, or expose them to liability.

Additionally, you agree not to:

  • Use the SaaS Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the SaaS Platform, including their ability to engage in real time activities through the SaaS Platform.
  • Use any robot, spider, or other automatic device, process, or means to access the SaaS Platform for any purpose, including monitoring or copying any of the material on the SaaS Platform.
  • Use any manual process to monitor or copy any of the material on the SaaS Platform, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the SaaS Platform.
  • Introduce any viruses, Trojan horses, worms, , or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the SaaS Platform, the server on which the SaaS Platform is stored, or any server, computer, or database connected to the SaaS Platform.
  • Attack the SaaS Platform via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the SaaS Platform.

Content Standards

The SaaS Platform may contain interactive features (“Interactive Services”) that allow users to post, submit, display, or transmit information. These content standards apply to any and all use of Interactive Services. Use of Interactive Services must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, use of Interactive Services must not:

  • Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  • Attempt to subvert security controls or guardrails
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy www.surestack.ai/privacy
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Monitoring and Enforcement; Termination

We have the right to:

  • Take any action with respect to any user’s use of the Interactive Services that we deem necessary or appropriate in our sole discretion, including if we believe that such use violates these Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the SaaS Platform or the public, or could create liability for the Company.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the SaaS Platform.
  • Terminate or suspend your access to all or part of the SaaS Platform for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the SaaS Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review all material before it is posted on the SaaS Platform and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Copyright Infringement

If you believe that any User Contributions violate your copyright, please contact us at: info@surestack.ai.

Reliance on Information Posted

The information presented on or through the SaaS Platform is made available solely for business information purposes. Because the SaaS Platform necessarily relies on the information obtained from each customer related to its commercial information technology systems (i.e. “security stack”), we cannot warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the SaaS Platform, or by anyone who may be informed of any of its contents.

This SaaS Platform may include content provided by third parties, including materials provided by other users, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the SaaS Platform

We may update the content on this SaaS Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the SaaS Platform may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to the SaaS Platform

All information we collect on this SaaS Platform is subject to our Privacy Policy www.surestack.ai/privacy. By using the SaaS Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Geographic Restrictions

The owner of the SaaS Platform is based in the State of Virginia in the United States. We provide this SaaS Platform for use only by persons located in the United States. We make no claims that the SaaS Platform or any of its content is accessible or appropriate outside of the United States. Access to the SaaS Platform may not be legal by certain persons or in certain countries. If you access the SaaS Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Disclaimer of Warranties

You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for backups and reconstruction of any configuration data from your security stack tools. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SAAS PLATFORM OR ANY SERVICES OBTAINED THROUGH THE SAAS PLATFORM OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE SAAS PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SAAS PLATFORM IS AT YOUR OWN RISK. THE SAAS PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SAAS PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SAAS PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SAAS PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SAAS PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SAAS PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SAAS PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE LAST 6 MONTHS.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the SaaS Platform, including, but not limited to, your User Contributions, any use of the SaaS Platform’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the SaaS Platform.

Governing Law and Jurisdiction

All matters relating to the SaaS Platform and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Virginia without giving effect to any choice or conflict of law provision or rule (whether of the State of Virginia or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the SaaS Platform shall be instituted exclusively in the federal courts of the United States or the courts of the State of Virginia, in each case located in the City of Fairfax and County of Fairfax, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SAAS PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use, our Privacy Policy, and the Software As A Service Agreement constitute the sole and entire agreement between you and SureStack, Inc. regarding the SaaS Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the SaaS Platform.

Your Comments and Concerns

This SaaS Platform is operated by SureStack, Inc.

All other feedback, comments, requests for technical support, and other communications relating to the SaaS Platform should be directed to: info@surestack.ai.